Services
Simplification - Our primary service.
We simplify selecting, installing, integrating, using, troubleshooting and maintaining computer, Internet, networking, and digital technology. Home Technology Solutions functions as a consumer advocate for our clients by providing unbiased information and support.
Our Rates & Billing Policy:
In keeping with our policy of "simplicity" our rates are very straightforward. Home Technology Solutions provides our services onsite at your location with a one hour minimum charge. Payment is due at time of service in the form of check or cash. Here are the details of our policy:- Our service rate is $120 per hour for the first hour and $60 for each additional half-hour.
- There is a one-hour minimum charge for all visits.
- We bill in half-hour increments. Charges are rounded to the nearest half-hour.
- Cancellations with less than 24 hours notice will result in a one hour charge.
- Payment is due at the time of service.
- We accept cash and checks but not credit cards.
- Time spent procuring products will be billed at our standard rate.
- We do not charge for travel time on most work in Marin. We will tell you in advance if there will be any charge for travel.
Our Services Include:
Computer Troubleshooting and Support
Identifying, isolating and resolving hardware, software, network connection and Internet connection problems.
Internet, System and Network Security
Utilizing the optimal tools to make your technology environment secure. Protecting your data and identity information from theft.
Email Configuration and Support
Identification of Email client software, and service options. Installation, troubleshooting, and maintenance services.
Wireless and Wired Network Installation and Support
Installation, configuration, troubleshooting and management of wired and wireless (wifi) networks.
Data Protection and Retrieval
Identifying your needs and requirements for data security and backup. Assistance in the installation and usage of the optimal data security and backup solution. Troubleshooting and data retrieval for malfunctioning systems and hard disk drives.
Preventative Maintenance and System Tune Ups
Proactive maintenance to address issues before they become problems and keep your technology environment up and running smoothly. Providing preventative maintenance methods and tools.
New Computer System Setup and Configuration.
Taking a new computer from out-of-the-box to a fully functioning system securely connected to the Internet. Includes software installation, security software installation and configuration, installation of any necessary downloads or updates and installation of any data from a previous computer.
Virus and Spyware Removal & Spam Control
Installation and configuration of computer security solutions including Internet security suites, antivirus software, spyware removal software, firewall software and spam prevention solutions. Clean up of existing virus, spyware, adware, and other computer and network security problems.
Data Migration from Old to New Systems
Moving data, system settings, bookmarks, favorites, desktop items and software configuration settings from one computer to another.
Connecting & Integrating Tivos & DVRs
Assistance and support for connecting digital video recorders to HDTVs and home theatre systems. Connecting Tivos to home networks (wired and wireless) and configuring multiple Tivos on a network to share recorded programs and movies across the network.
Technology Product Selection and Purchasing Guidance
Defining digital technology needs and requirements. Locating best products and lowest cost. Planning for evolving needs and Total Cost of Ownership.
